Terms and conditions

1. Fiberglass Product Preparation and Installation:

• Due to the nature of fiberglass production, parts require fitting, trimming, filling, grinding, prepping, priming, and painting before final installation.

• It is highly recommended to seek professional installation by someone experienced with aftermarket automotive fiberglass products.

• isSupply is not responsible for any additional costs related to repairs or achieving proper fitment.

• Refunds will not be issued for minor fitment issues or small damages.

• To avoid inconvenience, wait until all items are delivered before scheduling body shop appointments, as estimated delivery times are approximate.

2. International Orders:

• For items longer than 1.5m being shipped outside of Europe, they will be cut in half for shipping, as this is the only feasible method.

• The items can then be re-joined

3. Returns Policy:

• If an incorrect or damaged item is received, please notify us within 2 working days of the delivery date. Claims made after this period may not be accepted.

• Returns due to change of mind are subject to a 10% restocking fee plus the original postage costs.

• Returns must be initiated within 30 days of receiving the item.

• Replacement items or refunds will only be processed once the original items are returned in the same condition they were received.

• Claims for items showing signs of fitting will not be accepted.

• The customer is responsible for ensuring the returned items are properly packaged, shipped, and fully insured.

• Cancellations made prior to shipment will incur a 10% restocking fee.

4. PRODUCTS, IMAGES & INFORMATION

We endeavour to ensure all descriptions, images, specifications, compatibility information and pricing are accurate at the time of publication.

However:

• Product images are for illustrative purposes and may differ from the actual product supplied.

• Manufacturers may alter specifications without prior notice.

• Minor changes to specifications do not constitute grounds for cancellation or compensation.

If you require clarification on any product before ordering, please contact us.

5. DELIVERY

Delivery times provided are estimates only. We shall not be liable for delays caused by supplier shortages, manufacturing delays, courier delays, customs delays or any other circumstances beyond our reasonable control.

6. COURIER DAMAGE CLAIMS

To support a courier damage claim, you should:

Retain all original packaging

Photograph damaged packaging and goods upon receipt

Retain all evidence until the claim is concluded

Failure to retain evidence or report within the required timeframe may result in the courier claim being declined.